Frequently asked questions


Frequently Asked Questions

Family FAQs

What supports does BB4CK offer?

BB4CK offers in-school lunches to kids in K-12 Calgary area schools, as well as grocery card supports for Calgary students in grades 1 – 12 who are enrolled in at-home-learning. 

During the current school closure, we are also offering Grab & Go, a contactless meal pick up in communities. You can find a map of locations, as well as other resources in our city, here: Calgary COVID-19 Community Food Map – Google My Maps. In the menu on the left side of the map, select “Free Bagged Lunches for Kids” to see our locations.

BB4CK Family Supports Registry?

To apply for grocery cards or request an in-school lunch please complete this form. Please note you only need to complete this form one time (you do not need to reapply).

To edit your information, change an address, or confirm your application is in our system click here.

Where else can my family find support?

If you are in need of immediate support please call 211. 211 is free, confidential, multilingual and available 24 hours a day, 365 days a year. To reach 211, dial 2-1-1, text INFO to 211 or visit ab.211.ca and click “live chat.”

You can find additional food resources across the city from a variety of organizations on this City of Calgary map: Calgary COVID-19 Community Food Map – Google My Maps.

Who can I reach out to? I want to talk to somebody at BB4CK.

Reach out to Miriam, our Family Connector, at miriam@bb4ck.org

Grab & Go FAQs

The Grab and Go Program is currently not running

We will keep everyone updated as we have more information


Where can I get food?
Find all BB4CK’s Grab & Go locations on this map. You’ll also find other options, available across the city, offered by other organizations.
Who is the food for?
This is meant to replace our in-school program while students are at-home learning. Any child who is in need of food is eligible.
What information do you need from me?
None! We don’t need to know anything about you to provide you with food. Just show up at one of our Grab & Go locations during the designated hours and tell us that you’re there to pick up a meal.
Why are Grab & Go locations only operating on Mondays and Wednesdays?

When you come to pick up food, you’ll be invited to take meals for two days. Our hope is that this allows you to not have to take as many trips, and ensuring that the food is fresh and delicious when you eat it.

We’re learning as we go, so if you have feedback on the times or days we operate, please let us know!

How do I know this food is safe?
All of our meals are prepared in Alberta Health Services licensed facilities by trained volunteers and staff, and all of our Grab & Go locations are licensed as well to ensure we are following all food safe handling procedures.

Grocery Card Program FAQs

The Grocery Card Program is currently not running

We will keep everyone updated as we have more information

Who qualifies for BB4CK the Grocery Card Program?

BB4CK’s grocery card program is designed to support students in grades 1 – 12 who are enrolled in at-home learning (online learning).

What supports are currently offered?

Right now, we offer a monthly $40 grocery card for each at home learner.

Should Alberta announce school closures due to COVID-19 please check back here for updates on available supports.

If I don’t qualify for the grocery card program should I still submit an application for my family?

Yes, please do! We can make arrangements for in-school lunches for your child. Submitting your information now also means we will contact you directly should new supports come available.

I have a child that lives at home but is studying university/post-secondary.

Unfortunately, children over the age of 18 who have completed high school do not qualify for BB4CK supports at this time.

I have received cards before, why am I not anymore?

If you received grocery cards while your children were learning at home, but they are now attending in-person classes, your support options have changed to in-school lunches.

If you believe the information we have on-file is incorrect, or you want to confirm we have your correct mailing address, please log in to review your account here

If you have questions after reviewing your account please reach out to Miriam miriam@bb4ck.org

What if my address changes?

Please log in to review your account and make changes here.

My child/children were sent home to isolate, can you help?

At this time we are unable to send grocery cards for temporary at-home-isolation. However, please take a look at our resources page for more information on what supports are available to families during this time.

What if I didn’t receive my grocery card for my at-home learner?

Please reach out to Miriam@bb4ck.org and we’ll look into this.

What if my situation changes?

Send your information to Miriam@bb4ck.org and we’ll ensure your account information is updated.

Why have there been changes to the BB4CK grocery card program?

The grocery card program is new to BB4CK. Implementing a new program, during an unprecedented year like 2020-2021 with COVID-19, has meant anticipating changes to the need for supports as well as funding available for sustained supports, has been complex.

We are working diligently to ensure we are clear and consistent with our supports, and we are glad to receive your feedback as we continue to improve on this new program. Please know that your feedback to us never affects your access to supports.

BB4CK Grocery Card Program – Key Dates and Changes

March 13, 2020 – grocery card program announced at $20/kid sent every 2 weeks for the temporary school closure ($40/month)

April 2020 – grocery card program extended through to June 30, 2019 along with school closures. An increase in funding means cards are now available at $30/kid every 2 weeks ($60/month)

October 2020 – grocery card program relaunched for fall 2019 at $60/month for every at home learner

November 2020 – begin pre-K approvals for $60/month for pre-K children in the household

December 2020

– Grocery cards continue at $60/month for at home learners

– K-6 students in-school eligible for holiday supports $45 ($15/week for the 3 week holiday break), and 7-12 students eligible for $90 holiday supports ($15/week for the 6 week school break/closure)

January 2021 – Pre-K application increase substantially and BB4CK announces this pilot program is closed due to funding, and $60/month per at home learner is distributed

February 2021 – At home learner supports changed to $40/month per at home learner to accommodate increase in need for support.

School Lunches FAQs

Who qualifies for BB4CK School lunch program?

If your child is a student in K-12 at a Calgary area school and in need of a lunch at school, we’d be happy to make arrangements with you. We are currently providing lunches through over 220 Calgary schools. If your child’s school doesn’t currently have BB4CK lunches available we’ll work with the school to have a lunch available.  

Requesting a lunch at your kids’ school

If you’d like to request a lunch for your child you can do so by: Filling out the BB4CK Family Supports Form, or by emailing Miriam@bb4ck.org  

My kids are learning in school, but there is not lunch program there?

Please contact Miriam at miriam@bb4ck.org  

My children are attending school (in person) what supports can we access?

At this time, BB4CK is providing daily in-school lunches for students in-school.  

Please also know that by completing the BB4CK Family Supports Form we can reach out to you if there are changes to supports available. For example, if there is a provincial closure of schools, we will contact you about what supports we are offering during the school closures. 

My child is too young for school, what supports are there?

At this time, BB4CK is not able to provide supports for Pre-K children. However, there are agencies in our city that do offer these supports. Please see bb4ck.org/resources for more information.  

We’d also invite you to complete the BB4CK Family Supports Form, so we can reach out to you should more supports for Pre-K children become available. This also helps us provide accurate numbers about need to our funders (we never share identifiable information, only numbers such as “1200 pre-k children in Calgary”).  

My family is Halal, can we eat the school lunch?

Not every BB4CK lunch is Halal, however, we are able to make arrangements for a Halal lunch. Please send a note to miriam@bb4ck.org  

My child can't eat the BB4CK lunches provided, what can I do?

Please reach out to Miriam@bb4ck.org and tell us more about your situation. In some cases, we are able to arrange for an allergen-friendly lunch, or meet a specific dietary need. If we are unable to meet your child’s dietary needs, Miriam will provide you with more information about supports available to you.  

Tell me more about BB4CK

Brown Bagging for Calgary’s Kids (BB4CK) is a community-funded charity that works to ensure that all kids in our city have access to enough healthy food each day. This includes prepared food that is provided directly to kids who are attending in-person school, and support to purchase groceries for families whose kids are learning at home this semester. 

How long will your program be around?

We’re not going anywhere! BB4CK turned 30 this year – that’s 30 years of providing food for kids in Calgary. The supports we offer have changed, and will continue to change as we learn more and the world around us changes.  

 The supports we’re offering this year – lunches in schools and grocery gift cards for students who are at home – we expect to have available throughout the 2020/2021 school year. 

Where does all this food and money come from?

BB4CK is a community-funded charity. That means that all of the money we spend comes from people and companies in our city. 

Is there a limit to how many times my family can access BB4CK supports?

No, there is no limit to how many days or times your family can access lunches in schools and grocery gift cards. These supports are available as many times as you need them, within the eligibility criteria of each program. 

You only need to complete the Family Supports Form once.  


School may look different, but the nutritional needs of your kids haven’t changed. Please check out our resources page.


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